Trading Terms



Shipping Policy
All orders are shipped via Australia Post Regular Mail (Parcel Post) unless otherwise requested by you on your order.

Standard Shipping.

Orders of in-stock items will be shipped either on a Tuesday or Thursday. If you are in Australia you should receive it within 5 to 7 working days. For overseas orders Australia Post does not guarantee delivery faster than 3 weeks but most of our overseas shipments are reaching the destination in 8-15 working days.

 

Express Shipping.

Orders of in-stock items, with the express post delivery option will be shipped the same or following business day. 

 

There may be a waiting period for products not in stock.

 

 We can ship your package any way you desire, but if you are requesting a mode of shipping other than Regular Shipping (for example Express Post or FedEx service) you will be required to cover extra charges imposed by the Post Office for the service of your choice.
Please note that Express Post as a service originates in what Australia Post calls a non capital City location (i.e. Byron Bay) and consequently this service is not as efficient as generally promoted (i.e. it normally refers to capital city to capital city style service when  describing service delivery timeframes). It is faster than Regular Post but is not "overnight" as often promoted.

 

 

Security

When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to us.  We use secure servers which safeguards shopping transactions over the Internet by encoding information passing between computers at different locations.  Using our secure servers means that your credit card number, name, address, and other information is guarded as it travels to us.  This is accomplished using a Secure Sockets Layer (SSL).

 

 

Returns Policy

We will gladly replace any item damaged during shipping or refund your original purchase price for that item when we receive your damaged products back to us. (Shipping cost of damaged product back to us will also be covered by us.  Please ship damaged product back via Air or Regular Mail).  Return packages shipped by FedEx, UPS and other couriers are automatically rejected and will not be received by us.

 

If the products are in original packaging and were not opened or used and you want to return them for any reason - you can send them back to us for a refund within 2 weeks of your purchase.  Similarly if due to product unavailability or any other reason you may also request a refund of any funds paid.  Returns and requests for a refund are subject to a 15% re-stocking fee.  This amount will be deducted from your refund. Also if your order was over AUS$200 and we paid for shipping of your package that shipping charge will be deducted from your refund. Please note that any refund usually takes up to 2 weeks to complete.

 

Due to the nature of the products we sell, we do not offer a money-back return policy for any products that have been used.

 

 

Sales Taxes

We are required by law to collect GST tax on all orders shipped to addresses in Australia. All prices quoted in Australian dollars include GST tax.

 

 

Pricing Policy/Currencies

Prices are subject to change without notice.
 

All prices shown are in Australian Dollar currency ($AUS) and indicated in your shopping cart. However, regardless of your location and the currency that you are shopping in (as may be chosen by you on the site), your VISA/MC or other credit card account will be charged the converted amount in Australian Dollars.  

 

 

Duties

All customers located outside of Australia are classed as international customers and will be responsible for payment of any applicable duties at the time an order arrives at its destination.  You must contact your local Customs or Department of Commerce for information about any duty and taxes that may be added.  There are no duties, taxes or extra charges for orders shipped to Australian addresses. (except for GST).

 

Shop Satya James Boutique for unique, edgy and stylish fashion creations.  We specialise in eclectic made-to-order bridal wear, bespoke tailoring and couture created especially for dynamic, confident and modern women of all ages and persuasions. Our clothes often have a distinct gypsy/burlesque flair paired with a subtle Victorian-era twist.


2014 Byron Bay - Gypsy Pirate Collection
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